Frequently Asked Questions
Get answers to most common questions.
When should I book?
Although you may book your transfer(s) online up to 48 hours from your travel date, we recommend that you book as early as possible. By booking your transfer(s) early, you have the best chance of beating any price increases, which may occur at any time during the year, especially prior to each holiday season. Please call our customer service team if you need a transfer within 24 hours – we will usually be able to take your booking.
How can I contact Holiday-Transfer?
You can contact us by email us (email@example.com) or phone (+34 635 644 324) , our full details are available on our contact page. When you have booked your transfer you will be issued with a 24/7 Assistance Helpline number to use in case you need to contact us on the day of your transfer.
What luggage entitlement will I have?
Your luggage entitlement is 1 x bag or suitcase per person, maximum combined size of 158cm (length + width + height) and hand luggage, such as handbags & small bags, unless you have specified additional items when making your booking.
I want to bring additional luggage with me in the vehicle. Will it fit?
When you book your transfer using our online booking service, you will be shown what capacity the vehicle has for passengers and luggage. If you need to take additional luggage over and above the specified allowance, please select a larger vehicle. If your requirements change, please contact us and we will review your booking and assign a vehicle with suitable capacity for your needs, or suggest you upgrade to a larger vehicle (additional cost may apply).
There will be children in my group. Can you supply child seats?
For most vehicles, yes we can. Please specify how many child and/or baby seats you require in Step 1 of the online booking process. Child / baby seats will be provided if booked whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. In such instances, you will be entitled to a full refund for seats not supplied. If you are unwilling to travel in the event that child / baby seats are not supplied, please provide your own.
My confirmation email and/or booking voucher haven’t arrived by email. What should I do?
In rare instances, it is possible that your email server or software may mistake our emails for spam and not deliver them. If you feel that you should have received a communication from us, but have not, please email us (firstname.lastname@example.org), call us or use our contact form.
Where will I meet the driver when I arrive?
After booking your transfer you will receive a confirmation email explaining where to meet the driver, along with other useful information including a 24/7 Assistance Helpline number. In the case of most private transfer airport pickups, your driver will be waiting for you at the arrivals gate with a sign showing your name.
What happens if the driver isn’t there on time?
We always verify your transfer details with the driver in the 24 hours preceding your travel date, so the likelihood of your driver not being there on time is extremely low. However, if you have trouble locating your driver, just call the 24/7 Assistance Helpline (printed on you booking voucher) and you will be provided with immediate assistance.
What happens if my flight is delayed?
All flights are monitored for delays, to ensure your driver will be waiting for you at the correct time. However, as a backup measure, please call the 24/7 Assistance Helpline (printed on your booking voucher) if you become aware of any delay to your flight which may affect your transfer.
My flight has been cancelled and I no longer require a transfer. Can I cancel it?
Yes, in accordance with our terms and conditions.
My group size has changed, can I choose another vehicle?
Yes. Please inform us as soon as possible to confirm availability of a more suitable vehicle. There may be an additional charge to pay if you require a larger vehicle.
I have some comments or suggestions to make, who should I contact?
We actively welcome our customers’ comments and suggestions, and treat them as a valuable insight as to how to improve our service. After you have travelled with us, we will send you a quick Customer Satisfaction survey to complete and return. You can also send us an email: email@example.com or use our contact form.